Returns Policy & Info.


Our helpful guide below should give you all the info you need to know.

Information.

Due to hygiene issues, we cannot accept returns or offer refunds and exchanges on any cap which simply becomes unwanted.

If however, you receive your cap and find it’s faulty or not the one you ordered – which we hope will not happen – then please let us know within 48 hours of signing for the package. We will need you to send us a photograph and explanation of the fault in an email to info@customcrowns.co.uk. This way we can identify the problem, and ensure a replacement is sent to you ASAP.

Once we have received your email we will reply within 24 hours with instructions of what to do next. Any cap returned to us will need posting back in its original box, taped securely and sent to :

Custom Crowns Apparel Ltd,
1 Brunswick Grove
Cobham
Surrey
KT11 1HP

When returning the item we will take no responsibility for any losses or damage so we recommend you send using recorded delivery with insurance for the total cost of the item. We also recommend that you send the item(s) back via recorded 1st class OR special delivery as we will need the item back within 30 days.

On receiving your package we will refund you the cost of postage and if a replacement cap is required, this will be sent at no additional charge.

RETURN TO SENDER : All our packages require a signature on delivery. It is important to make sure the address on your Paypal account is the correct address for delivery and that there will be someone there to accept and sign for the package. If your package remains unclaimed or if the address you have given us is incorrect, Royal Mail will return the package to Custom Crowns. In these cases you will be notified of the returned package and your address will need to be verified before despatch. You will be charged the cost of postage incurred by re-sending the package as we cannot be held liable for unclaimed packages. You will receive an invoice via Paypal to the same account used at purchase. Once payment is received, we will despatch your cap immediately.