Frequently Asked Questions
Our helpful FAQs guide below should give you all the info you need to know.
We design all of our caps and patches from scratch and every detail has been perfected to give you, the customer a unique new concept in headwear that we guarantee you would never have seen before.
Our initial range of caps are constructed using a blend of cotton (back + sides) and polyester (velcro front + snap). We will be releasing lots of exciting new variations including leathers, denims and other cool fabrics – exciting times ahead…
Our patches are constructed using lots of different materials – some are made from durable rubber, some from leather and some are cotton with beautiful ‘3d’ embroidery. We constantly strive to deliver new and exciting ways for you to customise your crown.
Caps have been around as long as swag has and elements of our industry’s history will always be a part of us. With the offer of our unique velcro caps and complimentary patches, we now offer a totally new concept in the way you can customise your “crown” to match your style. We encourage individuality and nothing says that better than a Custom Crown.
You can comfortably fit two patches on the front panels of the hat but its as much fun placing them on the velcro peak or under-peak. We can’t wait to see the way you guys customise your crown.
We are launching 18 patches initially (across various themes ranging from “Street” to “Social”, “Political” to “Retro Gaming” but rest assured, our aim is to release exciting new patches regularly including (but not limited to) artist collaborations, premium patches and, if your lucky – 1/1 designs. Watch this space…
We currently offer several shape variations of patches (including circle/ rectangle, speech bubble) – these all vary in size. we are looking to also release “pin badge” size patches to add even more possibilities of customisation.
We decided early on in the development of CC that all our hats should come with a complimentary patch of your choice. However as they are all velcro you can choose to wear the cap without any patch or with lots! We love to see creativity and individuality. We look forward to seeing how you “Create your own style. Customise your crown.”
We do sell patches separately and encourage you to build up your collection of our limited edition designs to give you the freedom to express your individual style by creating your own unique looking Crown.
Due to their limited nature, once they sell out, they will never be seen again. So make sure you don’t wait around to purchase your favourite combos. Don’t worry if you miss out on a cap or patch – our designers have hundreds of creations constantly in the pipeline and we always aim to better ourselves with every new collection.
Shipping & Returns
We offer WORLDWIDE shipping.
Orders of £40.00 or more include FREE shipping to all UK customers. Any orders under £40.00 are charged at a flat rate of £2.50.
We also offer a ‘next day delivery service’ to UK customers.
International orders are dispatched using Royal Mail Tracked & Signed (end to end tracking with a signature on delivery.)
Shipping is set at a flat fee of £10 for International orders.
Orders of £80.00 or more include FREE shipping to our International customers.
We try to ensure that all orders are processed within 48 hours unless you purchase next day delivery (before 3pm).
If for some reason the process takes longer we will make sure we inform you.
We also offer a tracking service to monitor your Custom Crown throughout it’s journey.
All our caps are shipped in our unique Custom Crowns cap box (we hope they will find a nice place to sit in your bedroom), the box also includes your complimentary patch and any others you have ordered as well as a silver CC cap sticker. The whole product is then placed in a plastic sealed envelope and delivered to your door. Lovely.
Our patches are shipped in a clear bag and then bubble wrapped for extra protection. Delivered to your door. Lovely.
We offer Worldwide shipping.
We ship from Shoreditch to Singapore, Portabello to Poland. As long as you have a door to knock on we will deliver there!
Due to hygiene issues, we cannot accept returns or offer refunds and exchanges on any cap which simply becomes unwanted.
If however, you receive your cap and find it’s faulty or not the one you ordered – which we hope will not happen – then please let us know within 48 hours of signing for the package. We will need you to send us a photograph and explanation of the fault in an email to firstname.lastname@example.org. This way we can identify the problem, and ensure a replacement is sent to you ASAP.
Once we have received your email we will reply within 24 hours with instructions of what to do next. Any cap returned to us will need posting back in its original box, taped securely and sent to : Custom Crowns Apparel Ltd, 1 Brunswick Grove, Cobham, Surrey, KT11 1HP.
When returning the item we will take no responsibility for any losses or damage so we recommend you send using recorded delivery with insurance for the total cost of the item. We also recommend that you send the item(s) back via recorded 1st class OR special delivery as we will need the item back within 30 days.
On receiving your package we will refund you the cost of postage and if a replacement cap is required, this will be sent at no additional charge.
RETURN TO SENDER : All our packages require a signature on delivery. It is important to make sure the address on your Paypal account is the correct address for delivery and that there will be someone there to accept and sign for the package. If your package remains unclaimed or if the address you have given us is incorrect, Royal Mail will return the package to Custom Crowns. In these cases you will be notified of the returned package and your address will need to be verified before despatch. You will be charged the cost of postage incurred by re-sending the package as we cannot be held liable for unclaimed packages. You will receive an invoice via Paypal to the same account used at purchase. Once payment is received, we will despatch your cap immediately.